Terms & Conditions

If you are a customer located in India: these terms are between you and Zoa Zone Services Pvt Ltd, 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India. Payments in INR are processed securely via Cashfree Payments. These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction.

If you are a customer located outside India: these terms are between you and Zoa Zone Services LLC, 1770 Grand Concourse 12A, Bronx, NY 10457, USA. These terms are governed by the laws of the State of New York, USA, without regard to conflict-of-law principles.

PET BNB is an online marketplace platform by Zoa Zone Services that connects pet parents with verified pet boarding, day-care and pet-care hosts. We provide the booking software and payment facilitation; services are delivered by independent hosts. PET BNB is not a party to the care arrangement between pet parent and host and does not itself provide pet-care services.

Where a booking originates from a franchise partner (white-label or affiliated operator), the partner shares in the platform fee; the platform remains the payment facilitator and processor of record.

You must provide accurate registration details and keep your login credentials confidential. You are responsible for activity on your account. Accounts may be suspended for breach of these terms, fraudulent activity or misuse of the platform.

• Provide accurate information about your home, pets, capacity and services.
• Complete identity, address and premises verification before accepting bookings.
• Provide the care described in the booking, including feeding, walks and medication as agreed.
• Maintain a safe, clean, tick-free, appropriately supervised environment.
• Send agreed care updates to the pet parent during the stay.
• Comply with applicable animal-welfare laws at all times.

Pets must be vaccinated (up-to-date rabies and standard vaccination schedule), dewormed and tick-treated before boarding. Pet parents must disclose health conditions, medication, aggression history and any bite history. Hosts may require proof of vaccination; pets showing unmanaged aggressive behaviour may be removed from a stay for safety.

Booking payments in India are collected in INR via Cashfree Payments. Funds are held until the stay begins and then split between the host, any franchise partner and the platform per our Pricing page. Host payouts are released after completion of the stay, subject to no open incident or dispute.

Paid memberships (Pet BNB Club) renew automatically until cancelled. In India, recurring charges are collected through UPI AutoPay, eNACH mandates or card mandates as applicable, processed via Cashfree Payments. You may cancel anytime from your account; the cancellation takes effect at the end of the current billing cycle and no further charges are raised after that. Fees already charged for the current period are non-refundable unless required by law.

Cancellation windows, refund timelines and exceptions are set out in our Refund & Cancellation Policy.

To the maximum extent permitted by law, the platform's aggregate liability for any claim arising from the services is limited to the platform fees collected on the booking(s) giving rise to the claim. We are not liable for indirect, incidental or consequential damages, or for the acts or omissions of independent hosts, except as required by applicable law. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms from time to time. Material changes will be notified on the platform, and continued use of the platform after the effective date constitutes acceptance of the updated terms.

Users in India may contact the Grievance Officer at care@zoazoneservices.com — see our Contact Us page for response timelines.