Refund & Cancellation Policy

Refunds for pet-parent cancellations depend on how long before check-in you cancel:

• 48 hours or more before check-in: full refund of the booking amount.
• 24–48 hours before check-in: 50% refund; the remainder covers the host's reserved capacity.
• Less than 24 hours before check-in: no refund, unless the host cancels (see below).

Cancellation windows are calculated against the check-in date and time confirmed on the booking. Applicable taxes are refunded in the same proportion as the booking amount.

If the host cancels, you receive a full refund of the booking amount regardless of when the cancellation occurs. We will also help you find an alternative verified host, and repeated host cancellations affect the host's standing on the platform.

Approved refunds are processed within 5–7 business days to the original payment method used for the booking. Bank or card-issuer posting times may add 2–3 additional business days. In India, payments are processed via Cashfree Payments, and refunds are routed back through the same instrument (UPI, card or net-banking).

If a payment fails or you are charged more than once for the same booking, the extra amount is auto-refunded to the original payment method by the payment gateway — typically within 5–7 business days. If you do not see it, contact care@zoazoneservices.com with the booking reference and we will trace it with the gateway.

If a stay is cut short by an incident or dispute, refunds are decided fairly after review of the booking's consent, handover and update records, and are communicated to both parties. See the Terms & Conditions for dispute handling.

Pet BNB Club memberships can be cancelled anytime; cancellation stops future renewals and takes effect at the end of the current billing cycle. Membership fees already charged are non-refundable except where required by law. Auto-debit mandates (UPI AutoPay, eNACH or card mandate) are cancelled with the same request.