Shipping & Delivery Policy

PET BNB is a service marketplace. We do not sell or ship any physical products, and there is no shipping, courier or freight component to any purchase made on the platform.

All pet-care services — boarding, day-care, overnight stays, dog walking, home visits, pet taxi and related services — are delivered in person by the independent host you booked, at the location and on the dates confirmed in your booking. The delivery location, dates and times are shown on your booking confirmation.

Confirmation of your booking is delivered instantly, online, as soon as the host accepts your request: you will see it in your bookings page and receive an email/SMS confirmation. No physical document or item needs to be delivered to you.

Because care is delivered by a person rather than shipped, "delivery" depends on the agreed schedule. If a host cannot deliver the service as booked, the host cancellation terms in our Refund & Cancellation Policy apply, including a full refund when the host cancels.

Contact care@zoazoneservices.com or call +1 256 699 8899 (Monday–Saturday, 10:00–18:00 IST).