Privacy Policy

PET BNB is an online marketplace platform by Zoa Zone Services that connects pet parents with verified pet boarding, day-care and pet-care hosts. We provide the booking software and payment facilitation; services are delivered by independent hosts.

For users in India, the data controller is Zoa Zone Services Pvt Ltd, 376, G3, Road No 82, Film Nagar, Jubilee Hills, Hyderabad, Telangana 500096, India. For users outside India, it is Zoa Zone Services LLC, 1770 Grand Concourse 12A, Bronx, NY 10457, USA.

• Account data: name, email address, phone number, password (hashed) and role (pet parent, host, partner, admin).
• Pet data: species, breed, age, weight, vaccination records, medical conditions, medication, temperament and care instructions you enter in the pet passport.
• Verification data (hosts): identity documents, address proof, premises photos and background checks, collected to keep the marketplace safe.
• Booking data: dates, services, care instructions, consent records, handover records and care updates.
• Technical data: device/browser type and diagnostic logs needed to run the service.

We process this data to create and manage your account, match pets with hosts, run bookings and payments, provide support, verify hosts, meet legal and tax obligations, and improve the platform. We do not sell your personal data.

• With hosts: for each confirmed booking, the assigned host receives your name, contact number and the pet's health/care snapshot, so the pet can be cared for. Contact details are not shared before a booking is confirmed.
• With payment providers: payment data is handled by our payment gateway. In India, booking payments in INR are processed by Cashfree Payments. We never store your card numbers, CVV or UPI credentials — these go directly to the gateway.
• With service providers: email, SMS and hosting providers who process data on our instructions under contract.
• With authorities: where required by law, court order or to prevent harm.

Data is encrypted in transit and at rest, and access is restricted by role. Host KYC documents and private contact details are visible only to the host and platform administrators. Consent, handover and emergency documents are stored as immutable records tied to each booking.

We keep account and booking records while your account is active and for the period required by tax, accounting and consumer-protection law (in India, generally up to 8 years for financial records). Verification documents are retained as required for compliance and deleted when no longer needed. You may request deletion earlier, subject to legal retention duties.

Under the Digital Personal Data Protection Act, 2023 you may:

• request access to, and a summary of, your personal data;
• request correction, completion or updating of your data;
• request erasure of your data, subject to legal retention;
• nominate another person to exercise your rights;
• withdraw consent, which may limit the services we can provide.

To exercise these rights, contact the Grievance Officer below. Users outside India may exercise equivalent rights under applicable local law by the same route.

Grievance Officer, Zoa Zone Services Pvt Ltd
Email: care@zoazoneservices.com
Phone: +1 256 699 8899

We acknowledge grievances within 48 hours and resolve them within 15 days.